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Free shipping above €75

100 days return

Ordering and Payment

Which countries do you ship to?

We ship to Germany, Sweden, The Netherlands, Belgium and Austria.

What payment methods can I use?

You can pay with the following payment options:

Creditcard

MasterCard

Visa

ApplePay

When does the money get charged?

If you pay by credit card, the money will be charged when your order is packed and leaves our warehouse. However, we reserve the amount once you have completed the order.

Can I order now and pay later?

No, unfortunately you can not order now and pay later.

Can I pre-order or reserve an item?

Unfortunately, you can not pre-order or reserve an item with us.

I have not received an order confirmation. What should I do?

We advise you first to check your junk mail or spam. If the e-mail is not there, it may be because your order has not been processed. Please contact us if the e-mail is not in spam or junk mail, so together we can find out if your order has been processed.

Can I modify my order and add or remove items?

Once the item is packed and shipped, you can not modify the order. We can attempt to cancel your order if it was not yet packed and shipped. In this case you must contact our customer service as soon as possible. If this is not possible, you have the following options:

 

You cannot refuse to accept a package you have ordered from FREEQUENT. If you refuse to accept the package, you must pay for the return shipping. We will not refund the shipping back to us. Should you not wish to keep an item, you will have to send it back to us. We recommend that you send the parcel secured with a tracking number. That way we can always find your shipment.

Delivery

How long does delivery take?

We deliver within 2-4 business days.

Which delivery options can I choose?

We ship all orders with GLS and you will receive the package to the chosen shipping option.

In The Netherlands, the order will be shipped with PostNord.

 

What does delivery cost?

Netherlands
7 Euro // Free shipping on orders over 75 Euro

Belgium
7 Euro // Free shipping on orders over 75 Euro

Sweden
7 Euro // Free shipping on orders over 75 Euro

Germany
7 Euro // Free shipping on orders over 75 Euro

Austria
7 Euro // Free shipping on orders over 75 Euro

Free shipping on all orders over 75 euro.

When will I receive my package?

All orders are packed and shipped within 1-3 weekdays - during sales we may take 3-5 days to send your order.

The estimated delivery time in Europe is 2-4 days, but the delivery time depends to a great extent on the delivery country and local provider.

 

How do I track my package?

Once your order is packed and leaves our warehouse, you will receive a email with a link where you can track your package.

Returns

How do I return my item?

Please fill out the enclosed return form you received with your order and send it with the items to be returned.
You can send items back to us at your own expense to the address below:

Brands of Scandinavia c/o Prime Cargo
Profilvej 4
6000 Kolding
Denmark

If you experience any problems related to the return process, please contact us for help at customerservice@freequent.dk

We go out of our way to handle your returns as quickly as possible, but it may take up to 10 weekdays after receiving your goods before you receive your money. If you want to exchange one item for another, please place a new order right away to ensure a quick delivery and in order for your receipt to be consistent with the items you receive.

All specifications and prices are subject to change without notice.

Return codes:

1. The item is too small

2. The item is too large

3. Item defect

4. Delayed delivery, changed my mind about the purchase or the like

5. Wrong delivery

6. The item does not look like the photos

7. The quality was not as expected

8. The item was ordered in several sizes

9. The fit was not as expected

How long do I have the option of returning?

When you shop with us, you have a 100-day right of return. The period is calculated from the day on which you received your order.

The deadline for return has been exceeded. What do I do?

Unfortunately, if more than 100 days passed since you received the item, you will not be able to return your order.

When will I get my money back?

We process your return package when we receive it in our warehouse. The refund is made using the same payment method you used at the time of purchase. You will receive an e-mail as soon as we have processed your return package and sent your refund. Depending on the payment method you used, it may take a few days before the money shows in your account.

Can I exchange my item?

Unfortunately, it is not possible to exchange an item. Instead, you can return your order and make a new order.

There is a defect in the item. What do I do?

If there is a defective or incorrect item, you can choose from the following options:

1. You can receive the item and return the item as usual. With FREEQUENT you have a 100-day right of return.

2. You can receive the item and return the item as usual and then receive a similar item, if we can still deliver the item. If this is not the case, you can contact our customer service and get a proportional reduction of the purchase price.

If you receive a defective or incorrect item, we would really like to hear from you so we can correct the error.

Sales, gift vouchers and discount codes

Can I return sale items?

With us you have a 100-day right of return, even on items on sale.

How do I use my discount code?

You apply your discount code when you proceed to checkout. By ‘Information’ and ‘Delivery’ you can write your discount code on the right-hand side of the window. Your discount will automatically be deducted from the price when you click ‘Use’.

How do I use my gift voucher?

You can apply your gift voucher when you proceed to checkout. By ‘Information’ and ‘Delivery’ you can write your code on the right-hand side of the window. You will find the code on your gift voucher. The amount will automatically be deducted from the price when you click ‘Use’.

Size

What size should I wear?

To find your size, see our size guide here. If you are still unsure of which size is appropriate for you, you are more than welcome to contact ourcustomer service.

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