We ship to Germany, Sweden, The Netherlands, Belgium and Austria.

You can pay with the following payment options:

Creditcard

MasterCard

Visa

ApplePay

Google Pay

iDEAL | WeRo

If you pay by credit card, the money will be charged when your order is packed and leaves our warehouse. However, we reserve the amount once you have completed the order.

No, unfortunately you can not order now and pay later.

Unfortunately, you can not pre-order or reserve an item with us.

We advise you first to check your junk mail or spam. If the e-mail is not there, it may be because your order has not been processed. Please contact us if the e-mail is not in spam or junk mail, so together we can find out if your order has been processed.

Once the item is packed and shipped, you can not modify the order. We can attempt to cancel your order if it was not yet packed and shipped. In this case you must contact our customer service as soon as possible. If this is not possible, you have the following options:

You cannot refuse to accept a package you have ordered from FREEQUENT. If you refuse to accept the package, you must pay for the return shipping. We will not refund the shipping back to us. Should you not wish to keep an item, you will have to send it back to us. We recommend that you send the parcel secured with a tracking number. That way we can always find your shipment.

We offer a 100-day return policy. Please note that returns are not free. If you wish to use our return label, the cost will be deducted from your refund. The return label price may vary by country.

Please return the item in the same condition as you received it - clean, unused, with all labels attached and neatly packed in the original shipping packaging.

You can expect to receive your refund within 14 days of us receiving and processing your return parcel at our warehouse. Please note that certain payment cards may have specific terms regarding refund times.

How to return your item:

1. Go to our returns portal here

2. Enter your order number and the email address you used when placing your order, then select the items you wish to return.

3. Select the reason for the return and your preferred option:

-Exchange for a different size
-Exchange for a different product
-Exchange for a gift voucher (Get 5% extra)
-Return/refund

4. Pack the item securely in the original shipping packaging and enclose the returns form.

5. You will then receive your returns label by email.

6. Drop off the parcel at your nearest GLS or DHL parcel shop, and remember to ask for a receipt when you hand it in.

7. Once we have received and processed your return parcel, we will complete your refund or exchange.

When you shop with us, you have a 100-day right of return. The period is calculated from the day on which you received your order.

Unfortunately, if more than 100 days passed since you received the item, you will not be able to return your order.

We process your return package when we receive it in our warehouse. The refund is made using the same payment method you used at the time of purchase. You will receive an e-mail as soon as we have processed your return package and sent your refund. Depending on the payment method you used, it may take a few days before the money shows in your account.

Unfortunately, it is not possible to exchange an item. Instead, you can return your order and make a new order.

If there is a defective or incorrect item, you can choose from the following options:

1. You can receive the item and return the item as usual. With FREEQUENT you have a 100-day right of return.

2. You can receive the item and return the item as usual and then receive a similar item, if we can still deliver the item. If this is not the case, you can contact our customer service and get a proportional reduction of the purchase price.

If you receive a defective or incorrect item, we would really like to hear from you so we can correct the error.

To find your size, see our size guide here. If you are still unsure of which size is appropriate for you, you are more than welcome to contact ourcustomer service.